Terms and Service Conditions

Credit Cards

We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon submission of your order. This site is protected by SiteLock, a leader in website security, helps protect you from hackers, malware, spam, viruses, and scams. Your payment through this site is SSL 256-bit encrypted to our payment processor that is Payment Card Industry (PCI) compliant.


 

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.


 

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We do not accept money orders, cashier’s checks, personal checks or company checks. We do not take orders over the phone.


 

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for all products at time of purchase. You will only be charged for shipping at the rate quoted to you on your purchase receipt if an order is split into multiple shipments.


 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CravinVapes LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


 

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether CravinVapes LLC signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

You certify that by purchasing products from this website that you are over 18 years old and/or of legal smoking age in your country of origin.


 

Out-of-Stock Products

We will ship your product as it becomes available. Orders usually ship within 24 hours of receipt but may be delayed due to arriving shipments that contain products that you have ordered.
Orders received on Friday, Saturday, Sunday or any major holiday may not ship until the following Monday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


 

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


 

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. CravinVapes LLP is not responsible for the actions of third parties.


 

Returns, Warranty and Exchanges, Repairs and Exchange Policy

Effective 11/26/2012

Please read and understand our warranty and return policy before placing an order.

•THERE WILL BE NO REFUNDS ISSUED ONCE AN ORDER HAS SHIPPED

•NO REFUNDS OR RETURNS ON E-LIQUID.

•NO WARRANTY ON ATOMIZERS OR CARTOMIZERS

•EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGNAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED TO CRAVINVAPES LLP.

•THE DEFAULT WARRANTY PERIOD FOR ALL PRODUCTS IS 14 DAYS UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION.

•PLEASE TEST ALL PRODUCTS UPON RECIPT. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT.

For products that have failed outside of the warranty period, Please contact us at support@cravinvapes.com to help find a solution.

Products that are functional, not sold by CravinVapes LLC, determined to be out of warranty, or damaged by misuse will be sent back without exchange.

Eligibility for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failure. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than CravinVapes LLC are noteligible for exchange.

Contact us at support@cravinvapes.com to initiate a request if you feel you have a defective product. Instructions will be provided after a request is initiated.

Shipping fees are non-refundable.

E-Liquid Policy

Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for e-liquid products. All e-liquid purchases are final.

Fulfillment Errors

Requests to correct fulfillment mistakes that are made by CravinVapes LLC resulting in your receipt of incorrect or missing items in your order will be accepted for 14 days after the receipt of your order.

Requests for missing or incorrect items will not be accepted after 14 days from the date you have received your order.

Please inspect your order immediately upon receipt and if you feel there is an error please submit a request to support@cravinvapes.com . Instructions will be provided once a request is submitted.

Clearomizers and atomizers Refund/Return Policy

Clearomizers and atomizers have no warranty and all purchases are final on these products.

Other Support, Warranty, Exchange or Return questions

Please contactsupport@cravinvapes.com for questions, support or other issues that we may be able to help you with.

Return, Repair, Exchange Processing Procedure

We strive for your satisfaction with your purchase and we want to help you resolve issues as quickly as possible.

Please contact us as soon as possible so that we can expedite resolving an issue.  If a refund is issued, CravinVapes LLC reserves the the right to choose the refund method which may include however not limitied to; voucher, credit, check or cash.

Your timely return of products in question will help us expedite resolving the issue. In the event that we do not have a product in stock we will send a like product of equal or greater value, or provide a refund at our discretion.


 

Shipping Policy

Free Shipping on orders of $75.00 or more for orders shipped to Continental United States only!  CravinVapes LLC will choose the best carrier for the products being shipped.  All customers have the option at the time of checkout to opt out of free shipping by selecting and upgraded shipping option.

In-Store pickup is available at checkout. Please allow 4hours for order completion.

We offer First Class Shipping, Priority mail & Experss shipping. All shipping is calculated by the USPS shipping calculator and integrated on cravinvapes.com. These rates are the rates provided to us by the USPS for weight and size. These rates also depend on the type of mailer to be used. At CravinVapes LLC we try to minimize all shipping costs through the use of bubble mailers and flat rate Priority mail boxes. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Shipping Time
Most orders placed Sunday through Thursday will usually ship within 24 hours excluding U.S. government observed holidays, provided the product ordered is in stock and delivery service is available. Orders placed on Fridays may not ship until the following Monday due to limited shipping availability on Saturdays. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by CravinVapes LLC or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Priority & Express Shipping is an expedited service from USPS. It does not expedite the processing of your order. All order are packed and shipped in the order they are received.

Customs, Duties, VAT
Some countries will impose fees and taxes on shipments. These fees are not included in the shipping fee you pay at CravinVapes LLC and are additional fees charged by your country or carrier. These fees are your responsibility to pay as we have no control over what is charged or how to pay them.

*No returns or refunds if order is shipped international and seized by customs or border.

Missing and Delayed Shipments
We try and ship packages as quickly as possible from our location but once the package leaves our facility, we have no control over: how the carrier routes the package, delays caused by customs or lost packages. We can work with you to help resolve issues AFTER you have called the carrier to find out as much information about the delay as possible. USPS does not provide tracking information for Priority or First Class parcels to international destinations.


 

Taxes

CravinVapes LLC shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.


 

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, CravinVapes LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.